Our Facility Maintenance and Repair Customer Journey
Step 1: Research and Discovery
As a leading provider of commercial facility repair and maintenance services, Maintco understands the importance of being visible to potential customers. We focus on optimizing our online presence through search engine optimization (SEO) strategies, ensuring that when businesses research repair and maintenance services, Maintco appears as a trusted and reliable option.
Step 2: Initial Contact
We make it easy for customers to reach out to us through various channels, including our website, contact forms, and phone lines. When a potential customer contacts us expressing interest in commercial facility repair and maintenance, our responsive team promptly responds and schedules an initial consultation to discuss their specific needs.
Step 3: Needs Assessment and Proposal
Maintco assigns a knowledgeable representative to conduct a thorough needs assessment in collaboration with the customer. Our representative visits the customer’s commercial facility, carefully examines the premises, and engages in detailed discussions to gain a comprehensive understanding of their repair and maintenance requirements. Based on this assessment, we develop a tailored proposal that highlights our understanding of the project, recommended solutions, estimated timelines, and transparent pricing.
Step 4: Contract Negotiation and Agreement
We understand that each customer has unique requirements, and we are flexible in tailoring our services to meet their needs. During the contract negotiation stage, we work closely with the customer to refine the terms, scope of work, pricing, and any specific requirements specific to their facility. Our goal is to reach a mutually beneficial agreement that satisfies both parties and establishes a solid foundation for the repair and maintenance project.
Step 5: Project Planning and Mobilization
Upon reaching an agreement, Maintco assigns a dedicated project manager and a skilled team to work closely with the customer throughout the project. Our project manager conducts meticulous project planning, including scheduling repair and maintenance activities, coordinating with subcontractors if necessary, and procuring the required resources. We collaborate with the customer to ensure minimal disruption to their facility’s operations and a seamless execution of the repair and maintenance tasks.
Step 6: Execution and Monitoring
Maintco’s experienced technicians and specialized equipment are mobilized to carry out the repair and maintenance tasks according to the project plan. Throughout the project, our project manager maintains open communication with the customer, providing regular progress updates, addressing any concerns, and ensuring that the work aligns with their expectations. We utilize a robust monitoring system to track progress, manage resources efficiently, and promptly address any issues that may arise during the repair and maintenance process.
Step 7: Quality Control and Compliance
At Maintco, quality control and compliance are of utmost importance. We adhere to stringent quality standards and industry best practices to deliver high-quality repair and maintenance services. Regular inspections, testing, and documentation are conducted to validate the quality of our work, ensuring that it meets industry standards and the customer’s specific requirements. We also prioritize compliance with local regulations by obtaining the necessary permits, licenses, and certifications to create a safe and compliant working environment.
Step 8: Completion and Handover
Upon completing the repair and maintenance tasks, Maintco conducts a comprehensive final inspection to ensure that all work is completed to the customer’s satisfaction and meets the agreed-upon specifications. We actively involve the customer in the acceptance process, encouraging their feedback and addressing any remaining concerns. We coordinate the formal handover, providing all relevant documentation, warranties, and maintenance instructions to support ongoing facility maintenance.
Step 9: Post-Project Support
Maintco values long-term relationships with our customers and offers post-project support to meet their ongoing repair and maintenance needs. We provide services such as scheduled follow-up visits, emergency repair response, and customized maintenance plans to ensure the continued performance and longevity of their commercial facility. Additionally, we maintain open channels of communication with our customers to address any inquiries,
With nearly three decades worth of know-how, Maintco offers high-quality, turnkey commercial construction services, facility maintenance, and excellent project management to a variety of businesses — both large and small — including:
- Painting & Graffiti Removal
- Roof Drain Systems
- Sanitation Services
- Title 24 Lighting Acceptance Testing
- Commercial Fixtures Repairs
- Commercial Food and Beverage Maintenance
Contact us today to learn more about our commercial facility maintenance services.
Learn More About Our Facility ServicesContact Us Today
Commercial Carpentry in Los Angeles
Our experienced carpenters at Maintco provide services in all facets of carpentry, including millworks, stainless steel, and metal carpentry. We have significant technical know-how in all phases of the commercial construction industry, from renovations to new commercial carpentry ground-up projects.
The benefits of choosing us as your commercial carpenters include:
- We hold several certifications and accreditations, including LEAN/SIX-SIGMA GREEN BELT, CPM, LEED AP®, SBE, WBE and LBE.
- Our team of Certified Access Specialists CASp will manage your ADA tasks with a comprehensive compliance inspection.
- Maintco looks ahead to mitigate potential future construction design issues.
- We are trusted by our clients to put their needs first on every project.
Complete Floor Repair and Replacement Services
When working with design firms, architects, and contractors, the Maintco flooring team brings decades of experience and expertise to the table. When it comes to challenging flooring projects, we’ve seen it all– (almost) nothing can surprise us!
When we work together, we’ll provide:
- Assistance in choosing the right flooring materials for the job and for
your client’s needs
- Evaluation of the substrate for moisture and flatness to catch problems before construction begins
- Advice on the best floor installation methods
- Design recommendations for the best trims and transitions
- Access to the very best flooring materials available
- Expert flooring contractors and installers who work fast, efficiently, and complete projects on-time and on-budget
- Support from initial consultations until the project is finished
Commercial HVAC Contractors in Los Angeles
Maintco specializes in providing high-efficiency packaged rooftop units, split systems, HVAC controls, furnaces, indoor air quality products, and solar electricity for the commercial industry. Our skilled technicians and installers are poised and confident to handle any project that you may have from new building air conditioning installation, HVAC service repair or replacement of equipment, to regularly scheduled maintenance.
Our technicians are trained to work on and install HVAC equipment from 1/2 ton – 100 tons as well as heat pumps, evaporative coolers, and exhaust systems. Custom designs and installation of all types of ducting (stainless steel, rectangular, and spiral) is an expertise of our air conditioning and heating system installation division.
Commercial Painting Contractors in Los Angeles
The appearance of a facility is of utmost importance, especially in businesses such as retail where foot traffic is essential. As one of the top commercial painting contractors in Los Angeles, Maintco Corp. offers expert exterior and interior painting services for both new and existing structures. Trust our more than 25 years of general contracting experience to deliver the best results for your facility.
We have extensive experience painting everything from retail, convenience and grocery stores to medical, education and government facilities. We can take on projects of all sizes — regardless of the scope of the job, we’ll complete it on time and within budget. We also make quality our top priority, so you can rely on us to make sure the work is done correctly and meets your expectations.
Graffiti Removal Services in Los Angeles
As a business owner, coming to work in the morning and seeing your building covered in graffiti is a frustrating experience. If vandals have decided to use your facility as a canvas, Maintco can provide a fast solution. We’ll use the appropriate graffiti removal method, whether it’s pressure washing, the use of chemical solvents, or another effective and safe technique to remedy the situation. Our team will have your property looking like new again in no time.
Commercial Plumbing Services
Maintco offers commercial services in the greater Los Angeles basin and specializes in mechanical services, plumbing and more. Although our focus is on providing general commercial construction services, our expert team has backgrounds in numerous trades. Because all of our commercial plumbers are licensed and continually trained on the latest and best practices, we get the job done right the first time. Our commercial plumbing services will help maintain or grow your business by:
- Providing you with emergency plumbing services when you are need of immediate solutions
- Conducting a detailed diagnosis of the problem to provide lasting plumbing repairs
- Using and carrying the latest in plumbing equipment
- Offering permanent eco-friendly solutions
- Providing multiple services as well as different levels of work
Commercial Fixtures Repairs
Our team of technicians is certified to perform on the following restroom fixtures:
- Plumbing Fixtures
- Bathroom Dividers
- Hand Dryers
- Tissue Dispensers
- Wall-Mounted Mirrors
- Paper Towel Dispensers
- Baby Changing Stations
- Soap Dispensers
- Restroom Signage
- Hooks, Shelves, & Racks
- Grab Bars
- Odor Control
We are proud to also install and repair the following retail fixtures:
- Gondolas, Racks, & Shelving Units
- Menu Boards & Signage
- Retail Display Cases
- Point of Sale Furniture
- Lighting Fixtures & Sconces
- TV Mounts
- Display Cases
- Window Dressings
- Permanent Counters and Cabinets
- Awnings & Canopies
- Permanent Seating
Certified to Perform on Many Brands
Maintco is certified by most major manufacturers for hot and cold beverage equipment and food service equipment for commercial purposes. We are certified for repairs and maintenance for these brands and more:
- Wilbur Curtis Co.
- Hoshizaki America, Inc.
- Grindmaster Cecilware
- Century Equipment
Our Maintenance Programs for Time and Cost Savings
Our maintenance programs will help prevent time-consuming, expensive repairs in the future by addressing them as early as possible. With less time spent on equipment maintenance, you can focus on your important business goals. We offer two programs:
Preventative maintenance: Our technicians will inspect, clean and maintain your equipment and facility based on your equipment inventory, busy seasons and other relevant factors. We’ll work to find and fix small issues before they can become major problems. With this service, you can increase your productivity while reducing repair costs and the chances of equipment failure.
Proactive maintenance: Our technicians will use your equipment history data and facility inspections to identify problems with your equipment. We will repair the issue as close to the failure point as safely possible. This program will reduce your amount of reactive service needed while getting the most out of your equipment parts.
We’ll work with you to create a program that works best for your business.
Learn More About How Maintco Can Satisfy Your Facility Services Needs
Since 1992, Maintco has offered the highest level of expertise, customer service and leadership in the commercial carpentry industry in Los Angeles. Our diverse team of professionals, project managers and superintendents are with you every step of the way to help your company put its best foot forward in all stages of development.
Contact Maintco today to find out more about how our faciltiy services can help your business thrive.